Remote Control Troubleshooting Guide

Remote Control Trouble Shooting Guide

1.Transmitter LCD No Display:

  1. Make sure fresh alkaline batteries are installed into the Transmitter.
  2. Check that the batteries are properly installed into the battery compartment and the polarity is correct.
  3. After taking out the batteries from the Transmitter, wait for at least 1 minute before putting fresh batteries into the transmitter.

2.Batteries in the DC Receiver Get Hot:

  1. Take out the batteries from the Receiver battery compartment immediately.
  2. Switch the receiver to "OFF" position.
  3. Wait for at least 1 minute before putting batteries back into the receiver battery compartment.
  4. Switch the Receiver to "REMOTE" position.

4.Receiver Dose Not Respond to the Transmitter:

  1. Make sure the Receiver is at "REMOTE" position (DC Receiver only).
  2. Make sure the Receiver is connected to the power source.
  3. Make sure the Receiver has learned the Transmitter coding. Refer to (6).

5.Transmitter Cannot Switch Off the Fireplace:

  1. Make sure the batteries in the Transmitter are charged. The Transmitter low battery indicator will turn on automatically when the battery level is low. Change batteries if necessary.
  2. Check the temperature at the receiver. Make sure the temperature at the Receiver is below 140ºF (when the fireplace is turned on). Install a heat shield if necessary to reduce the operating temperature.
  3. Reduce the distance between the Transmitter and Receiver if necessary. (Twenty feet is the maximum recommended distance.)

6.Receiver Does Not Learn theTransmitter Coding:

  1. Remove batteries from the transmitter.
  2. Remove batteries from the receiver (DC Receiver only).
  3. Remove power to the receiver (AC Receiver only).
  4. Wait for 1 minute and take the transmitter to "within 5 feet" of the receiver.
  5. Set the code switches on the transmitter.
  6. Restore power to the receiver (AC Receiver only).
  7. Replace batteries into the receiver (DC receiver only).
  8. Place receiver switch in Remote position.
  9. Install batteries into the transmitter and press a button after the LCD begins to flash.
  10. The receiver will acknowledge the receipt of new coding by producing a beep
  11. Repeat step a to j if necessary.

7.Receiver turns OFF automatically after some time:

  1. The receiver will turn itself off automatically if the temperature around it rises above 150ºF.
  2. Check the temperature at the receiver. Make sure the temperature at the receiver is below 140ºF (when the fireplace is turned on). Install a heat shield if necessary to reduce the operating temperature.

8. Receiver turns ON unexpectedly:

  1. Check transmitter is off.
  2. Change code switch setting on transmitter (Nearby Tx may interfere with proper operation).
  3. Place receiver slide switch in the off position when not in use. (DC Receiver only)